{"id":22011,"date":"2026-08-24T19:14:19","date_gmt":"2026-08-24T17:14:19","guid":{"rendered":"https:\/\/shop.crmschock.com\/?page_id=22011"},"modified":"2026-10-07T12:22:19","modified_gmt":"2026-10-07T10:22:19","slug":"withdrawal-information","status":"publish","type":"page","link":"https:\/\/shop.crmschock.com\/en\/withdrawal-information\/","title":{"rendered":"Withdrawal information"},"content":{"rendered":"<h2>Withdrawal and returns for business customers<\/h2>\n<p>Our online shop is intended exclusively for business customers within the meaning of section 14 of the German Civil Code (BGB). Contracts with consumers are excluded under our <a href=\"https:\/\/shop.crmschock.com\/en\/terms-and-conditions\/\">General Terms and Conditions<\/a>. Business customers placing these orders do not have the statutory right of withdrawal that applies to consumer distance contracts.<\/p>\n<h3>Returns by agreement<\/h3>\n<p>The return of goods that are free from defects requires our prior approval. Please do not return goods without authorisation. Under our General Terms and Conditions, an approved return is subject to a restocking fee of 30% of the original net value of the goods; the buyer bears the return shipping costs. Statutory liability for defects remains unaffected.<\/p>\n<p>For enquiries and return requests, please contact SToxxparts GmbH, H\u00f6rschweiler Stra\u00dfe 26, 72296 Schopfloch, telephone +49 7443 96729-0 or <a href=\"mailto:info@stoxxparts.com\">info@stoxxparts.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Withdrawal and returns for business customers Our online shop is intended exclusively for business customers within the meaning of section [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","_aioseop_title":"","_aioseop_description":""},"class_list":["post-22011","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Withdrawal information -<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withdrawal information -\" \/>\n<meta property=\"og:description\" content=\"Withdrawal and returns for business customers Our online shop is intended exclusively for business customers within the meaning of section [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/shop.crmschock.com\/en\/withdrawal-information\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-07T10:22:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/withdrawal-information\\\/\",\"url\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/withdrawal-information\\\/\",\"name\":\"Withdrawal information -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/#website\"},\"datePublished\":\"2026-08-24T17:14:19+00:00\",\"dateModified\":\"2026-10-07T10:22:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/withdrawal-information\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/withdrawal-information\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/withdrawal-information\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Withdrawal information\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/\",\"name\":\"SCHOCK onlineshop\",\"description\":\"Unabh\u00e4ngig. Pers\u00f6nlich. L\u00f6sungsorientiert.\",\"publisher\":{\"@id\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/#organization\",\"name\":\"SCHOCK onlineshop\",\"url\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/shop.crmschock.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/schock-teleskopschienen-600.png\",\"contentUrl\":\"https:\\\/\\\/shop.crmschock.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/schock-teleskopschienen-600.png\",\"width\":600,\"height\":205,\"caption\":\"SCHOCK onlineshop\"},\"image\":{\"@id\":\"https:\\\/\\\/shop.crmschock.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Withdrawal information -","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Withdrawal information -","og_description":"Withdrawal and returns for business customers Our online shop is intended exclusively for business customers within the meaning of section [&hellip;]","og_url":"https:\/\/shop.crmschock.com\/en\/withdrawal-information\/","article_modified_time":"2026-10-07T10:22:19+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/shop.crmschock.com\/en\/withdrawal-information\/","url":"https:\/\/shop.crmschock.com\/en\/withdrawal-information\/","name":"Withdrawal information -","isPartOf":{"@id":"https:\/\/shop.crmschock.com\/en\/#website"},"datePublished":"2026-08-24T17:14:19+00:00","dateModified":"2026-10-07T10:22:19+00:00","breadcrumb":{"@id":"https:\/\/shop.crmschock.com\/en\/withdrawal-information\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/shop.crmschock.com\/en\/withdrawal-information\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/shop.crmschock.com\/en\/withdrawal-information\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Start","item":"https:\/\/shop.crmschock.com\/en\/"},{"@type":"ListItem","position":2,"name":"Withdrawal information"}]},{"@type":"WebSite","@id":"https:\/\/shop.crmschock.com\/en\/#website","url":"https:\/\/shop.crmschock.com\/en\/","name":"SCHOCK onlineshop","description":"Unabh\u00e4ngig. Pers\u00f6nlich. L\u00f6sungsorientiert.","publisher":{"@id":"https:\/\/shop.crmschock.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/shop.crmschock.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/shop.crmschock.com\/en\/#organization","name":"SCHOCK onlineshop","url":"https:\/\/shop.crmschock.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/shop.crmschock.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/shop.crmschock.com\/wp-content\/uploads\/2026\/08\/schock-teleskopschienen-600.png","contentUrl":"https:\/\/shop.crmschock.com\/wp-content\/uploads\/2026\/08\/schock-teleskopschienen-600.png","width":600,"height":205,"caption":"SCHOCK onlineshop"},"image":{"@id":"https:\/\/shop.crmschock.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/shop.crmschock.com\/en\/wp-json\/wp\/v2\/pages\/22011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.crmschock.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.crmschock.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.crmschock.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.crmschock.com\/en\/wp-json\/wp\/v2\/comments?post=22011"}],"version-history":[{"count":1,"href":"https:\/\/shop.crmschock.com\/en\/wp-json\/wp\/v2\/pages\/22011\/revisions"}],"predecessor-version":[{"id":22012,"href":"https:\/\/shop.crmschock.com\/en\/wp-json\/wp\/v2\/pages\/22011\/revisions\/22012"}],"wp:attachment":[{"href":"https:\/\/shop.crmschock.com\/en\/wp-json\/wp\/v2\/media?parent=22011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}